reyna Privacy Policy

This page describes what we collect when you use reyna and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, or play games on our platform, we collect personal information—your name, email, date of birth, payment details, and account activity. We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering law.

We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification services, and legal authorities when required by law. Our servers may sit outside your jurisdiction; data transfers are encrypted and subject to the same protection standards we apply locally.

You have rights over your data. You can request access to what we hold about you, ask us to correct inaccuracies, or request deletion (subject to legal retention requirements). Read on to understand our full privacy practices on reyna.

What Data We Collect on reyna

We collect information in several categories. First, account setup data: your name, email address, date of birth, phone number, and residential address. We ask for this information to verify your identity and comply with know-your-customer (KYC) regulations.

Third, gameplay and account activity: we log which games you play, your bets, outcomes, account balance changes, and login history. This data helps us detect fraud, resolve disputes, and understand platform usage patterns.

Fourth, device and browser information: we collect your IP address, device type, browser version, and approximate location (country or region level). This helps us detect suspicious access and prevent account takeover.

How We Use Your Data on reyna

Fraud detection is third—we analyse your account activity, login patterns, and payment behaviour to identify suspicious transactions or account takeover attempts. If we detect unusual activity, we may freeze your account temporarily and contact you to verify.

Compliance is fourth—we retain records of your account, transactions, and KYC documents to comply with anti-money-laundering law and respond to legal requests from authorities in supported jurisdictions.

We also use your data to improve reyna. We analyse gameplay patterns, payment method preferences, and support inquiries to identify areas for improvement. This analysis is anonymised—we do not link it back to individual users.

Third Parties and Data Sharing on reyna

We share your data with third parties only when necessary. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. Identity-verification services receive your name, date of birth, and ID document to confirm your identity. These third parties are contractually bound to protect your data and use it only for the stated purpose.

We may also share data with legal authorities if required by law—for example, if a court orders us to disclose account information or if we detect activity that violates anti-money-laundering regulations. We will notify you of such requests unless legally prohibited from doing so.

KYC data

Personal information (name, date of birth, ID) collected during account verification; retained for compliance purposes.

Payment data

Transaction details (amount, date, method) shared with payment processors; never stored in plain text on reyna servers.

Activity logs

Gameplay, login history, and account changes; retained to detect fraud and resolve disputes.

Device data

IP address, browser type, location; used to identify suspicious access patterns.

Your Rights and Our Commitments on reyna

You have the right to access the data we hold about you. Contact our support team with a request, and we will provide a copy of your personal information within a reasonable timeframe. You also have the right to correct inaccurate data—if your address or contact details have changed, update them in your reyna account settings or ask our support team to help.

You have the right to request deletion of your data, subject to legal retention requirements. We must retain KYC documents and transaction records for anti-money-laundering compliance, typically for several years after account closure. However, we will delete other personal information (such as gameplay logs) when no longer needed.

We are committed to protecting your data through encryption, access controls, and regular security audits. All data transmitted between your device and reyna servers is encrypted using SSL. Our servers are protected by firewalls and intrusion-detection systems. We limit access to your data to authorised personnel only.

Cookies and Tracking on reyna

We use cookies to remember your login session and preferences. These are essential cookies—without them, you would need to log in every time you visit reyna. We do not use cookies to track you across other websites or sell your browsing data to advertisers.

You can disable cookies in your browser settings, but this may affect your ability to use reyna. We also use analytics tools to understand how users interact with our platform—which pages are visited most, where users encounter issues. This data is anonymised and helps us improve reyna.

Data Retention and Account Closure on reyna

We retain your data for as long as your account is active. If you close your account, we retain KYC documents and transaction records for compliance purposes (typically 5-7 years). Other personal information is deleted within 30 days of account closure, unless we are legally required to retain it.

If you have questions about how long we retain specific data or want to request deletion, contact our support team. We are available in English and can clarify our retention practices.

Your privacy is not negotiable on reyna. We encrypt your data, limit access, and share it only when necessary—never for profit or marketing.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or applicable law. If we make material changes, we will notify you by email or through a notice on reyna. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

Contact Us About Privacy on reyna

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team through our help channels. We respond to privacy inquiries in English and will work with you to resolve any concerns. For users in Jakarta, Surabaya, Bandung, or Medan, our support team is available during standard business hours.

We are committed to transparency about how we handle your data on reyna. This privacy policy reflects our actual practices—we encrypt your information, limit access, and share it only when necessary for payment processing, identity verification, or legal compliance. If you have any concerns, our support team is here to help.